Service Satisfaction Guarantee
At Advanced Appliance Service & Repair, LLC, we stand behind the quality of our workmanship and are committed to ensuring your complete satisfaction with every service we provide.
Diagnostic Fees
Our diagnostic fee of $89 covers the complete inspection and troubleshooting of your appliance. This fee will be waived if you choose to proceed with the recommended repair. The diagnostic fee is non-refundable once diagnostic work has begun, as it covers our technician's time and expertise in identifying the problem.
Parts and Labor Warranty
We provide a comprehensive warranty on all parts and labor:
- Parts Warranty: All replacement parts come with a manufacturer warranty plus our 90-day service warranty
- Labor Warranty: All labor performed by our technicians is guaranteed for 90 days from completion of service
- Extended Warranty: Available on major repairs for up to 12 months at an additional cost
Refund Policy
Due to the nature of appliance repair services and the time and expertise involved, we have the following refund policy:
Full Refund Available
- Within 24 hours of service
- If work is unsatisfactory
- If we cannot fix the appliance
Partial Refund
- Less diagnostic fee refund
- Minus return trip charges
- After 24 hours service
Refund Process
How to Request a Refund
- Contact us within 30 days of service completion
- Provide your service invoice number
- Explain the reason for refund request
- Allow 5-10 business days for processing
Refund Method
- Original payment method
- Credit card refunds: 3-5 business days
- Check refunds: 7-10 business days
- Cash refunds: available at office
Service Guarantee
Our Promise to You
If you're not completely satisfied with our repair service within 30 days, we'll return to fix the issue at no additional charge. Your satisfaction is our top priority.
Customer Responsibilities
To maintain your warranty and ensure optimal service:
- Follow all operating instructions provided
- Perform routine maintenance as recommended
- Contact us immediately if issues arise
- Keep warranty documents in safe place
Contact Information
For any questions about our refund policy or to request a refund:
Phone
(555) 123-4567
refunds@advapplsvc.com
Office Hours
Monday - Friday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 4:00 PM
Sunday: Emergency calls only
Important Notice
This refund policy is effective as of January 1, 2024, and applies to all services performed by Advanced Appliance Service & Repair, LLC. We reserve the right to modify this policy at any time, with changes posted on our website. Current policies apply to services performed after any policy update.