Frequently Asked Questions

Most repairs are completed within 24-48 hours from the time we receive your appliance. For urgent repairs, we offer same-day service when possible, though this depends on parts availability and current workload. When you call us, we'll give you an estimated completion time based on your specific issue and current queue.

Yes! We provide free diagnostic assessments for all appliances. Our diagnostic fee is completely waived if you approve the repair. We'll give you a detailed written estimate that breaks down the costs of parts and labor before starting any work, so there are no surprises.

We service all major appliance brands including KitchenAid, Cuisinart, Ninja, Vitamix, Breville, Hamilton Beach, Black+Decker, Oster, Waring, and many others. Our technicians are factory-trained and certified on a wide variety of brands and models, both domestic and international.

Absolutely! All our repairs come with a comprehensive 90-day warranty on both parts and labor. If any issues arise within this warranty period, we'll fix them at no additional charge. We stand behind our work because we use genuine parts and follow strict quality standards.

Repair costs vary depending on the appliance type and complexity of the issue. Most repairs range from $45 to $180. Simple fixes like toaster elements or blender motors typically cost $45-$95, while more complex repairs like microwave magnetrons or espresso machine pumps can range from $120-$180. We always provide a detailed estimate before proceeding.

No hidden fees ever! The price we quote you is exactly what you pay. We never add diagnostic fees (which are free), surprise charges, or hidden costs once repairs begin. Our estimates include all parts, labor, and testing. If we discover additional issues during repair, we'll contact you for approval before proceeding.

We accept cash, major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and digital payments (PayPal, Venmo). Payment is due upon completion of the repair. We can also arrange payment plans for larger repairs if needed.

In most cases, yes! Many small appliances are worth repairing, especially if they're under 5 years old or were premium models. Our rule of thumb: if the repair cost is less than 40% of the replacement cost, repair is usually the better choice. We'll always give you an honest assessment and help you make the best decision.

Most repairs are performed at our workshop for better control and efficiency. However, we do offer on-site service for larger appliances (standing mixers, vacuum cleaners) or when you can't easily transport the item. We provide both pickup and delivery service for a small fee, or you can drop off your appliance at our Fortson location.

Initial diagnostics typically take 15-30 minutes. For more complex electronic issues, we may need additional time for thorough testing. We'll give you an accurate time estimate when you drop off your appliance, and we can often provide preliminary diagnosis over the phone for common problems.

Often, yes! We specialize in "hopeless" cases and have successfully repaired appliances that other shops declared unrepairable. Our advanced diagnostic equipment and 15+ years of experience allow us to tackle complex issues. We're not afraid of challenging repairs and often find solutions others miss.

Even after the 90-day warranty expires, we stand behind our work. If a repaired component fails due to our workmanship, we'll often cover it. For new issues unrelated to our repair, we provide discounted labor rates for returning customers. We believe in building long-term relationships, not one-time transactions.

Yes, whenever possible. We use original manufacturer parts or high-quality OEM (Original Equipment Manufacturer) equivalents. We have relationships with major suppliers and maintain an extensive parts inventory. For older models, we can often source discontinued parts through specialized suppliers or find compatible high-quality alternatives.